5th September, 2001.

"I don't know what <insert name> is actually ordering on this requisition. Should I ring him to check?"

"Yes, that would be good." No, let's just give people what we think they want - it seems to work for Microsoft, and everyone loves them for it.

"Do you know his phone number?"

"No." Why yes, I've memorised the entire staff phone directory in preparation for this moment. TYPE HIS FRICKING NAME INTO THE ONLINE DIRECTORY, PUSH "SEARCH" AND QUIT STEALING MINUTES OF MY LIFE, YOU BRAIN-DEAD DUGONG!!!

"Should I look it up, then?"

Silence.

---

"I don't know what version of the software this guy's using. It'll be okay, won't it, if I just send him the enablement codes for a version randomly selected from the eight or nine codes we have here?"
 
"No, it won't."

"How come?"

"Because the reason we have different enablement codes for different versions is that different versions require different enablement codes."

"Ohhhhh...."